Feby Zulham Adami

Technical Expertise

Alibaba Cloud Certified Professional with expertise in cloud infrastructure management

Enterprise-level network management and system administration

SQL optimization and database administration

Proficient in basic networking, Windows, Linux operating systems, software programming, and SAP.
Familiar with utilizing web applications for service desk functions, Google Apps, Office 365, etc.
Capable of replacing components in laptop computers and desktop PCs.
Competent in managing and troubleshooting IT equipment, including servers and network devices.

University of Bina Sarana Informatika, Depok

Computer Engineering with GPA: 3.64 of 4 (2010 - 2013)

STMIK Nusa Mandiri, Jakarta

Information Engineering with GPA: 3.57 of 4 (2013 - 2014)

Representative Office Staff at PT Solusi Bangun Indonesia (June 2019 - Present)

Provide technical hardware support, install software applications, and set up IT devices for end users.
Support end users with communication needs through telephone and video conference devices and applications.
Perform regular maintenance on computers and IT equipment.
Repair and replace computer parts for malfunctioning devices such as laptops and desktop PCs.
Assist end users with IT-related inquiries via phone, email, and messaging applications.
Work in SAP for exporting data and creating report data based on user requests and form applications.
Manage and input data for IT asset inventory regularly.

IT Helpdesk/IT Support, Staff at PT Holcim Indonesia, Jakarta (December 2014 - June 2019)

Provide hardware technical support and software applications to end users.
Solve network connectivity problems.
Provide end user support related to IT needs.
Troubleshoot Windows Operating System and software for Windows-based applications.